We took a hotel room this past NYC visit I did with my friends. It was easier to stay in Manhattan that importune on a friend's hospitality.
We booked at the Hotel Pennsylvania near the Penn Station in Manhattan. It was centrally located and the pictures on their website were nice.
Upon checking in, indeed the lobby was very high end looking. High ceiling and spacious looking. Plenty of seats for guests to relax. The holiday decorations were classy. There were 10 elevators which made the waiting almost negligible. But all these good stuffs stopped at the lobby.
Upon reaching our 9th floor, I noticed the carpet very dingy and old. The high ceiling and wide hallways were not able to compensate for the lack of visual appeal. Judging from the wide hallways with high ceiling, it became apparent to me that this building was built back in the days when these were the standards. So the building was built like a hundred years ago and it looks like they never remodeled since then. Then there were these protrusions on the doors that looking like upright coffins.
Entering our room did not improve my negative opinion formed at the hallway. The carpet was just as old. It was a small room as expected. The beddings were old and worn out looking.
Our bathroom had old tiles. The shower head was was too short. The door of the bathroom had a cheap door knob and it would not even close properly. There were paint chips and small termite holes at the bottom of the door. Then the TV at first was very cloudy. We had to call front desk to have it cleared up. Although there were perks like Wifi and free gym use at the Bally's next door, it came with a "resort fee".
To sum up my thoughts, this is a perfect "bait and switch". The hotel bait consumers with the website pics and amenities offered. Then the consumers ends up with a lousy room and extra fees.
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